| Long Haul | LITE | STANDARD | FLEX | |
| BAGGAGE | In the cabin | 2 Pieces 1 Suitcase 10 kg 55x35x25 1 Under-seat bag |
2 Pieces 1 Suitcase 10 kg 55x35x25 1 Under-seat bag |
2 Pieces 1 Suitcase 10 kg 55x35x25 1 Under-seat bag |
| In Hold - Included | -- | 1 Piece 23 kg 1 | 1 Piece 23 kg 1 | |
| In Hold - Not included (Extra) | Paid | Paid | Paid | |
| SEATS | Standard Seats | Paid | Paid | Included2 |
| Preferred Seats | Paid | Paid | Included2 | |
| XL or Emergency Seats | Paid | Paid | Paid | |
| Full Flat Seats | -- | -- | -- | |
| FLEXIBILITY | Changes | Permitted with penalty of €150/$1753 | Permitted with penalty of €150/$1753 | Permitted without penalty 3 |
| Refunds | Not permitted | Not permitted | Allowed before departure with a 60EUR/USD penalty 5 | |
| No show | Not permitted | Not permitted | Not permitted | |
| MEALS | First Food Service | Included | Included | Included |
| Second Food Service | Not included | Not included | Not included | |
| ENTERTAINMENT | Entertainment | Included4 | Included4 | Included4 |
| WIFI | Paid4 | Paid4 | Paid4 | |
| VIP SERVICES | Priority Boarding | Paid | Paid | Included |
| VIP Room | -- | -- | -- | |
| Fast Track | -- | -- | -- | |
Surcharges, penalties and services in currencies other than EUR, USD, GBP and CHF are calculated at the USD exchange rate at the time of application.
1 Flights Bolivia and Venezuela: 2 pieces up to 23 kg.
2 Included on Flights operated by Air Europa.
3 If the initially contracted tariff is not available, the difference in tariff will have to be paid.
4 Service not available on all aircraft.
5 The penalty is applied for each journey.
| Short and Medium Haul | LITE | STANDARD | FLEX | |
| BAGGAGE | In the cabin |
2 Pieces |
2 Pieces |
2 Pieces |
| In Hold - Included | -- | 1 Piece 23 kg | 1 Piece 23 kg | |
| In Hold - Not included (Extra) | Paid | Paid | Paid | |
| SEATS | Standard Seats | Paid | Paid | Included1 |
| Preferred Seats | Paid | Paid | Included1 | |
| XL or Emergency Seats | Paid | Paid | Paid | |
| Full Flat Seats | -- | -- | -- | |
| FLEXIBILITY | Changes | Permitted with penalty of €/$60 and €/$100 on Tel-Aviv route2 | Permitted with penalty of €/$45 and €/$75 on Tel-Aviv route2 | Permitted without penalty2 |
| Refunds | Not permitted 3 | Not permitted 3 | Permitted with a penalty of €/$/£/Fr30.5 | |
| No show | Not permitted | Not permitted | Nor permitted | |
| MEALS | First Food Service | -- | -- | -- |
| Second Food Service | -- | -- | -- | |
| ENTERTAINMENT | Entertainment | Included4 | Included4 | Included4 |
| WIFI | Paid4 | Paid4 | Paid4 | |
| VIP SERVICES | Priority Boarding | Paid | Paid | Included |
| VIP Room | -- | -- | -- | |
| Fast Track | -- | -- | -- | |
Surcharges, penalties and services in currencies other than EUR, USD, GBP and CHF are calculated at the USD exchange rate at the time of application.
1 Included on Flights operated by Air Europa.
2 If the initially contracted rate is not available, the difference in rate will have to be paid.
3 On flights from Israel, permitted with a penalty of €/$100.
4 Service not available on all aircraft.
5 The penalty is applied for each journey.
| Long Haul1 | STANDARD | FLEX | |
| BAGGAGE | In the cabin | 2 Pieces 1 Suitcase 10 kg 55x35x25 1 Under-seat bag |
2 Pieces 1 Suitcase 10 kg 55x35x25 1 Under-seat bag |
| In Hold - Included | 1 Piece 23 kg2 | 2 Pieces 23 kg | |
| In Hold - Not included (Extra) | Paid | Paid | |
| SEATS | Standard Seats | -- | -- |
| Preferred Seats | -- | -- | |
| XL or Emergency Seats | -- | -- | |
| Premium Seats | Included | Included | |
| FLEXIBILITY | First change | Permitted with penalty of €150/$1753 | Permitted without penalty3 |
| Refunds* | Not permitted | Permitted up to 15 days before the flight's departure, with penalty €150/$175 4 | |
| No show* | Not permitted | Not permitted | |
| MEALS | First Food Service | Included | Included |
| Second Food Service | Included | Included | |
| ENTERTAINMENT | Entertainment | Included | Included |
| VIP SERVICES | Priority Boarding | Included | Included |
| VIP Room | -- | -- | |
| Fast Track | -- | -- | |
1 Flights to/from Madrid to/from Caracas, Cancun, San Pedro de Sula, Santa Cruz de la Sierra, Punta Cana, Havana and Salvador de Bahia.
2 Flights Bolivia and Venezuela: 2 pieces up to 23 kg.
3 If the initially contracted rate is not available, the difference in rate will have to be paid.
4 Non-refundable from 15 days before departure, or once the trip has started.
| Long Haul | STANDARD (d/c/i/o CLASS) | FLEX (j/C/d/i/o CLASS) | |
| BAGGAGE | In the cabin | 3 pieces 2 suitcases 55x35x25 (14kg between the two) 1 under seat bag |
3 pieces 2 suitcases 55x35x25 (14kg between the two) 1 under seat bag |
| In Hold - Included | 2 Pieces 32 kg | 2 Pieces 32 kg | |
| In Hold - Not included (Extra) | Paid | Paid | |
| SEATS | Standard Seats | -- | -- |
| Preferred Seats | -- | -- | |
| XL or Emergency Seats | -- | -- | |
| Full Flat Seats | Included | Included | |
| FLEXIBILITY | Changes | Permitted with penalty of €175/$200 1 | Permitted without penalty1 |
| Refunds | Not permitted | Permitted without penalty before the start of the trip 2 | |
| No show | Not permitted | Not permitted | |
| MEALS | First Food Service | Included | Included |
| Second Food Service | Included | Included | |
| ENTERTAINMENT | Entertainment | Included | Included |
| WIFI | MESSAGE PASS service | MESSAGE PASS service | |
| VIP SERVICES | Priority Boarding | Included | Included |
| VIP Room | Included | Included | |
| Fast Track | Included | Included | |
1 If the initially contracted rate is not available, the difference in rate will have to be paid.
2 Cancellation permitted at any time for J classes.
| Short and Medium Haul | STANDARD (d/c/i/o class) |
FLEX (j/C/d/i/o class) |
|
| BAGGAGE | In the cabin | 3 pieces 2 suitcases 55x35x25 (14kg between the two) 1 under seat bag |
3 pieces 2 suitcases 55x35x25 (14kg between the two) 1 under seat bag |
| In Hold - Included | 2 Pieces 32 kg | 2 Pieces 32 kg | |
| In Hold - Not included (Extra) | Paid | Paid | |
| SEATS | Standard Seats | -- | -- |
| Preferred Seats | -- | -- | |
| XL or Emergency Seats | -- | -- | |
| Full Flat Seats | Included1 | Included1 | |
| FLEXIBILITY | Changes | Permitted with penalty of €/$60 and €/$75 on Tel-Aviv route2 | Permitted without penalty2 |
| Refunds | Not permitted | Permitted without penalty before the start of the trip 3 | |
| No show | Not permitted | Not permitted 4 | |
| MEALS | First Food Service | -- | -- |
| Second Food Service | -- | -- | |
| ENTERTAINMENT | Entertainment | -- | -- |
| WIFI | -- | -- | |
| VIP SERVICES | Priority Boarding | Included | Included |
| VIP Room | Included | Included | |
| Fast Track | Included | Included | |
1 Included on Flights operated by Air Europa.
2 If the initially contracted rate is not available, the difference in rate will have to be paid.
3 Cancellation permitted at any time for J class.
4 No show permitted in J class on domestic flights only.
