How to check in online
This service is not available for:
- Passengers who have special requirements.
- Unaccompanied children.
- Passengers travelling with animals in the cabin.
- Flights operated by other companies. In this case, please contact the operating company.
Would you like a window seat or an aisle seat?
Choose your seat! You can select your preferred seats for a price during check-in, or we will assign one to you free of charge.
Once the check-in process has been completed, we will generate the boarding card for you, which you can send as a PDF to your email address or have it in mobile format.
Does your fare not include checked baggage?
If you have purchased a LITE fare without checked baggage, you can now add your baggage here
Are you going to check in online?
If you have checked in online and have a suitcase to check in, you must go to the check-in desk with your luggage. Here, they will give you a baggage tag so you can proceed to security control.
Find more information on checked baggage here
Remember that you must arrive at the airport with enough time to check in your suitcase.
Check-in desks open two hours prior to the flight's departure and close 45 minutes before the departure time, except for international flights, which close 60 minutes before the departure time.
Are you travelling with hand luggage?
If you have already checked in online, you can go directly to security control and then to the boarding gate without needing to go to the check-in desk, unless your resident status or documentation needs to be checked at the airport.
For further information on hand luggage, please click here
What do I need to check in online?
To check in online, you will need to enter the following information:
1. Booking reference or ticket number
- BOOKING REFERENCE: This is a combination of letters and numbers associated with your booking. The booking reference or booking code used by Air Europa contains 6 characters.
- TICKET NUMBER: A number containing 13 digits.
Below is an example of valid booking references and ticket numbers:
- P4PDBZ: combination of 6 letters or numbers.
- 9960003469672: 996 followed by 10 digits with no hyphen.
2. Surname
You must enter the first surname of the passenger you wish to check in. If this surname has 4 letters or fewer, the second surname must be added to identify the passenger.
Add extras to your trip here
Can an unaccompanied minor check in online?
The online check-in service is not available for unaccompanied minors. The boarding card must be obtained at the airport check-in desks.
How do I obtain my boarding card for an Air Europa flight operated by another airline?
To check in and obtain your boarding card for an Air Europa flight operated by another airline, visit the website of the airline or go to its check-in desks at the airport.
How do I obtain the boarding card for a flight with another airline operated by Air Europa?
To check in and get your boarding card for flights operated by Air Europa, please visit our website (https://www.aireuropa.com) or go to the check-in counters at the airport.
When is it necessary to print the boarding card at the airport?
For security reasons, it will be necessary to obtain the boarding pass at the airport counter at:
-
Flights to Cuba
-
Flights from Colombia
The boarding pass will be printed free of charge.
Remember that if your reservation has any special requirements you will need to check in at the airport counters.
When does the VIP logo appear on the boarding pass?
For passengers travelling in BUSINESS class or SkyTeam ELITE PLUS members, provided that they have indicated their SUMA card (Gold or Platinum) or any SkyTeam loyalty programme on their booking or during the check-in process. In these cases, the VIP logo will appear on your boarding pass.
If you have any questions, please contact us by the following means:
- Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
- Twitter. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
- 24-hour Helpline.
How do I obtain my boarding card for the train journey?
Boarding cards are available from 72 hours to 6 hours before the train departure time (Renfe and Deutsche Bahn). Customers are required to print their boarding cards during this time period. You can obtain your boarding card at the following link:
If you are travelling on a Deutsche Bahn train, you can also obtain your boarding card at any Deutsche Bahn ticket office.
Do I need to print the ticket?
Our tickets are electronic, so you do not need to print them. You must print the boarding card, either by checking in online or at the airport check-in desks.
What should I do if the facial registration machines are unavailable?
If the facial recognition machines are unavailable, you can ask our check-in staff to help you complete the process manually, after accepting the GDPR (European Data Protection Act) regulations.
*Temporarily disabled for health reasons.
When can I check in?
You can check in 48 hours before your flight departs through this link, except for flights to the United States, when you must check in 24 hours in advance.
Where can I check in?
Click on this link to check in. You can also check in on the same day as the flight at the airport check-in counter.
Remember that check-in closes 45 minutes before departure for domestic and European flights** and 60 minutes before departure for international flights*.
* With the exception of San Pedro Sula and Santa Cruz de la Sierra which are 90 minutes and Caracas which are 120 minutes.
** With the exception of Amsterdam which is 60 minutes.
What do I need to check in?
You will need your booking localizer or ticket number and the passenger details. Click on this link to check in.
What do I do if my boarding card doesn't have a QR?
You have to go to the check-in counter on the day of your flight at least 45 minutes before departure for domestic and European flights**, and 60 minutes before for international flights*.
* With the exception of San Pedro Sula and Santa Cruz de la Sierra which are 90 minutes and Caracas which are 120 minutes.
** With the exception of Amsterdam which is 60 minutes.
What do I do if I can't check in?
Make sure that the travel information entered is correct and that the flight is within the allowed check-in period.
Remember that if your booking has special features that do not allow you to check in online, you will have to check in at the airport counters.
Can group passengers check in together?
Check-in can only be done one passenger at a time. Remember to have ready the booking localizer and passenger details.
What can I do if I'm traveling with my pet, and I'm not able to check it in?
If you are traveling with a pet, you must go to the check-in counter on the day of your flight. More info here.
Can I cancel my check-in?
You cannot cancel a check-in through the website.
How do I get the PDF of my boarding card?
Once you have checked in online, you can download your boarding card in PDF and wallet format and/or send it to yourself by email.
Why does my flight show as not available for check-in?
Make sure that the flight is within the allowed check-in period. Remember that if your booking has any special requirements, you have to check in at an airport counter.
In which cases can I not check in online?
This service is not available for passengers who requested special accommodations, for unaccompanied minors, passengers carrying animals in the cabin or flights operated by other airlines. In these cases, you have to check in at the airport counters.
Can I add a SUMA card at check-in?
Yes, both from the reservation processing section and during the check-in process, in the option to add frequent flyer information.
How long before can I go to the airport if I already checked in?
You have to be at the boarding gate 45 minutes before your flight departs for domestic flights, and 60 minutes before for international flights. Remember that going through security could keep you from arriving at the boarding gate in time.
If I check in online, do I have to go to the check-in counter?
If you have already checked in online, you can go directly to the security checkpoint and then to the boarding gate without going to the check-in counter, unless your resident ID or other documentation needs to be verified at the airport.
If you need to check luggage, you will need to go to the airport check-in counter well in advance. For more information on luggage, click here.
Can I check in if I have a combined flight with another airline?
On our website, you can only check in on flights operated by Air Europa.
What is Priority Boarding?
This service allows you to avoid check-in lines and to board the aircraft first. You'll also be allowed to travel with carry-on baggage. Get more information here.
Why does the website tell me that I have to go to another airline's website to check in?
Verify the details of your itinerary to see which airline is operating your flight. On our website, you can only check in on flights operated by Air Europa.
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BAGGAGE
Book your extra baggage with Air Europa
Whether your fare includes checked baggage or not, you can easily add extra baggage with Air Europa. You will only need the booking reference or ticket number and the surname of the person travelling.
TICKET CONDITIONS
Check-in time limit
The time limit for checking in, unless otherwise specified (Lima: 90 min, Caracas: 120 min) will be a minimum of 60 minutes before the scheduled departure of intercontinental flights and 45 minutes for all domestic and European flights.
AIR EUROPA CONTACTS
Our Offices
If you need assistance or information regarding your flights, you can always contact us through our customer service centre.
