Plusgrade is a system through which you make a bid to fly in Business. Not all flights have the option to upgrade, so the passenger must first check if they are eligible.

When you place a bid, you have to specify the price you are willing to pay and provide your credit card details. Nothing will be charged to the card unless you win the bid.

You can bid up to 6 hours before your flight's scheduled departure time. Five and a half hours before the scheduled departure time, we will inform you by email of the result. If your proposal is accepted, we will charge the amount you indicated to your bank card. If your proposal is rejected, however, the tourist class seat you initially booked will remain available.

You can change or cancel any upgrade bid you placed up to 6 hours before your flight's departure. 

The upgrade bid is per flight segment and does not apply to connecting flights. Each eligible flight segment must be bid on separately. The bid also applies to all the customers who are shown on the original booking.

In order to upgrade, the passenger MUST have previously checked in the original booking (using any of the methods offered by the company).

Buying a Business class ticket directly ensures you a seat in the Business cabin, and all of its advantages, including more luggage: check up to two 32-kg bags. The bidding process does not guarantee that Business class seats will be available, or that you will win the bid. You also won't know if you won until a few hours before the departure time. As for luggage, you are limited to your tourist class allowance, meaning you will not be entitled to carry more luggage.

Finally, any special requirements inserted in the original booking, such as requests for meals and seats, are not guaranteed in the upgraded booking.

You can bid on a Business class seat up to 6 hours before your flight's departure.

We will let you know if your bid was accepted by sending you an email 5 hours and 30 minutes before the scheduled departure time.

Yes, provided that Air Europa has not accepted the bid, i.e., 6 hours before departure time.

Once your bid is accepted, you will not be able to request a refund, transfer it or change it (i.e., change the date, flight or destination).

The upgrade bid can only be refunded if:

• The flight segment is cancelled by Air Europa and Air Europa cannot rebook its upgraded customers on an alternative flight in Business class.

• A delayed flight (connecting tickets) causes the customer to lose their connection and Air Europa cannot rebook customers with upgraded tickets on an alternative flight in Business class.

• Air Europa cannot accommodate customers with an upgraded booking in Business class due to operational or safety reasons that result in Business class seats not being available.