Air Europa Suma Programme
Enjoy your trip from the outset with our exclusive services. Earn and use your Miles for flights, accommodation, car rental and much more through our programme with various partners.
1. How do I sign up for Air Europa Suma?
Head to the Air Europa website or call us on (+34) 911 360 200.
We recommend entering all your details when you register with Air Europa Suma. That way, all the information provided will be automatically filled in whenever you book with us. This saves precious time when booking, and means you'll never forget to enter your Air Europa Suma card number.
2. How do I earn Suma Miles?
Earning Suma Miles is very simple, just enter your Air Europa Suma Card number when booking flights or checking in.
You can earn miles on flights operated by Air Europa or any SkyTeam Alliance airlines or other airline partners in the Air Europa Suma Programme. You can also earn Miles for using products and services offered by our partners.
3. What is the equivalent value in euros of Suma Miles at Air Europa?
Miles cannot be exchanged for money. You earn Miles for every euro paid for your ticket. On other flights operated by SkyTeam Alliance airlines, earning Miles is subject to the distance and fare class. More Information.
4. How and when can I use my Suma Miles for flights?
Whenever you want. Just go to the 'How to Use Miles' section of the Air Europa website or call us on (+34) 911 360 200. You can use your Suma Miles to purchase flights, paying the full cost of the ticket with your Miles, subject to airfare availability. You can also pay for any Air Europa flights you buy* using a combination of Miles and cash, simply select the 'Pay with Miles' option.
There are no limitations on this, you can use your Miles as long as there is a seat available for sale. You can also use Miles for products/services sold by Our Partners.
Miles are NOT refundable.
*Resident and/or large family discounts are not applicable to Suma Miles payments.
You can use your Suuma Miles on routes eligible for resident discounts, as long as they are not combined with the discount: select the 'Use my Miles' button.
5. Can I earn Suma Miles for my travel companions if I pay for their flights with my credit card?
No. Each Air Europa Suma passenger earns Miles for their flight regardless of who paid for the ticket. If any of the passengers are not Air Europa Suma members, their Miles cannot be claimed by a Suma member or credited to their account.
6. What is the minimum age to be an Air Europa Suma member?
From 2 years old, with no upper age limit. However, parents or legal guardians of non-
emancipated minors must fill out the registration form on their behalf, and they will be linked to their legal guardian's account. The child's guardian will be responsible for managing their account.
7. How do I register a minor with the Air Europa Suma programme?
Registrations of minors must be registered from the legal guardian's own account. Minors cannot be registered via the generic Suma programme form.
8. What happens when a minor reaches legal age?
When a minor reaches legal age, their guardian will receive an email requesting the email address of the minor (who has become a legal adult).
They will then receive an email to the address indicated with a link to the password registration form.
9. What is an Air Europa Suma Programme family account?
A family account enables several members to be grouped into a single account, facilitating the joint accumulation of Miles. The account is limited to up to 4 adults and 3 minors, and is managed by an administrator who must be of legal age.
10. How many members can join a family account?
The number of family account members is limited as per the Air Europa Suma programme terms and conditions: Up to 4 adults and 3 minors.
11. How can I leave the family account?
Any member, except minors, may leave the family account at any time. This can be managed via your personal profile in the Air Europa Suma programme, or by contacting customer services.
12. What is the role of the family account administrator?
The family account administrator is responsible for managing the account. They can decide which members are permitted to redeem Miles (please note minors cannot redeem Miles). The administrator may also invite new people to join the family account.
The administrator may modify the members of the family account once per year.
13. Can I invite someone who is not registered in the programme to join my family account?
Yes, the family account administrator can invite individuals to join the account, whether they are already registered in the Air Europa Suma programme or not. If the guest is not registered, they must complete their registration to join the family account.
Air Europa Suma Card
Each of our cards offers advantages that will make your trip more enjoyable.
1. How do I get a Air Europa Suma card?
The Air Europa Suma programme has two card formats: virtual and physical.
The virtual card is available in the Air Europa app from the moment you sign up for the Air Europa Suma programme. Air Europa Suma members can log in to the Air Europa app with the same username and password used to access the Air Europa Suma section on the Air Europa website.
For added convenience, you can add your Air Europa Suma virtual card to your iOS Wallet app (Apple Inc. ©) on your smartphone and other PKPASS-compatible Android apps.
If you are a Suma Platinum or Suma Gold customer and would prefer to have a physical Air Europa Suma card, you can request one at www.aireuropa.com. Simply enter your username and go to 'My Account' - 'My Card' - 'Physical Card Request' or call us on (+34) 911 360 200.
You can also print it from the 'Air Europa Suma Print Boarding Card' section at
www.aireuropa.com by logging in to 'My Account' - 'My Card' with your username and password.
2. Is there a difference between the physical and virtual Air Europa Suma cards?
The physical and virtual Air Europa Suma cards offer the same benefits. It makes no difference whether you use one card or the other. If you wish, you can use both.
The only difference is the way you obtain your Air Europa Suma card, depending on the format you choose. To have a virtual Air Europa Suma card, log in to the Air Europa app via your smartphone and download it. To log in to the app as an Air Europa Suma customer, use the same username and password you use to access to the Air Europa Suma area on the Air Europa website.
To obtain a physical version of your card, you can simply print one via the Print Air Europa Suma Card section. You must log in through your Air Europa Suma account.
If you are a Suma Platinum or Suma Gold customer, you can request it via the 'Physical Card Request' section of the Air Europa Suma area on the Air Europa website, or call us on (+34) 911 360 200.
3. How long will it take to receive my Air Europa Suma card?
You will be assigned an Air Europa Suma customer number as soon as you register with the Air Europa Suma programme, which you can use to begin earning and redeeming your Miles.
You will be automatically assigned a virtual card that can be downloaded on the Air Europa app.
You don't need to have a physical card to access the Air Europa Suma programme benefits. But if you are Suma Gold or Platinum and you want one, you can request one from our website or by calling (+34) 911 360 200.
We will send it to you within approximately 15 days if you're located in Spain and one week more for deliveries outside of Spain.
4. Can I have two different Air Europa Suma cards: one for business trips and another for private travel?
You can only have one Air Europa Suma card per customer. Miles accumulate in a single Air Europa Suma personal account, which is that of the passenger who is flying, regardless of the reason for the flight, service used or who pays for the flight.
5. What are the advantages of purchasing seats as an Air Europa Suma customer?
Air Europa Suma customers get exclusive discounts on seat purchases. Check your discount in the table shown in the 'Seats' section.
6. What should I do if I lose my Air Europa Suma card or the Air Europa app stops working?
Please contact us by phone on (+34) 911 360 200 to request another Air Europa Suma card in physical format to be issued and sent.
Remember that you can also download your virtual card on your smartphone through the Air Europa App.
The physical card will be sent to you for free, provided that at least 60 days have elapsed since your last card request. Any new card requests made within 60 days will not be processed. You must wait for this period to elapse before submitting a new request. This 60-day period does not apply for requests for physical cards after you have accessed a new level.
7. What types of Miles does the Air Europa Suma program offer?
Suma Miles: these Miles can be earned when you purchase flights operated by Air Europa, SkyTeam Alliance airlines, or other partner airlines joining the programme. Suma Miles can also be earned when you purchase goods or services from our partners.
All Suma Miles credited to your account can be redeemed for flights and other products or services available through the Air Europa Suma programme.
Level Miles: these allow you to climb levels to reach the Silver, Gold or Platinum categories. They accumulate over a period of 12 consecutive months. If you exceed the number of Miles required to obtain a higher Air Europa Suma level during this period and have been on 4 Air Europa flights, you will access the new level automatically.
Miles in this category can only be earned by purchasing flights operated by Air Europa or by any of the companies in the SkyTeam Alliance. Level Miles can only be earned on airlines that are members of the SkyTeam Alliance or on non-airline Partners.
Suma Miles transactions
1. How many Suma Miles do I need to accumulate before using them for Air Europa flights?
The following table indicates how to use your Suma Miles. There are 8 flight distance levels in Miles between the origin and destination. The following table indicates the number of Suma Miles needed to reserve Economy and Business Class flights and to upgrade from Economy Class to Business Class.
| DISTANCE | ORIGIN/DESTINATION* | MILES PRICE | |
| ECONOMY | BUSINESS | ||
| INTER-ISLAND | 3000 | - | |
| Up to 600 Miles | MAINLAND | 4.500 | 9.000 |
| 601-1.000 | EUROPE | 8.000 | 16.000 |
| 1.001-2.500 | CANARY ISLANDS | 14.000 | 28.000 |
| 2.501-5.400 | AMERICAS 1 | 25.000 | 50.000 |
| 5.401-6.550 | AMERICAS2 | 32.000 | 64.000 |
| More than 6.550 Millas | 39.000 | 78.000 | |
*Prices from/to Madrid. Excluding interisland
1 Flights to USA, Caribbean, Bogota and Brazil.
2 Flights to Buenos Aires, Guayaquil, Quito, Lima, Asuncion and Montevideo.
Air Europa reserves the right to modify these tables and the schedule of its routes and flights. Price of Miles "from".
2. How many Suma Miles do I need to accumulate before using them for flights operated by partner airlines?
• The total number of Miles varies depending on the partner. Please check at
https://www.aireuropa.com/es/en/aea/suma/our-program/use.html. These tickets are
booked via the Air Europa Suma Call Centre on (+34) 911 360 200.
• Full payment of the ticket with Suma Miles.
• Non-refundable tickets
3. How can I view my transactions and Suma Miles balance?
To view your earned and redeemed Suma Miles use your username and password to log in to the My Miles section.
4. How long does it take for my Miles earned on flights to be credited?
The Miles are credited within 48 hours once you have completed your flight. After this period, you will see your Miles in your Air Europa Suma account.
For all other SkyTeam Alliance airlines, it may take up to 72 hours after the flight to credit the Miles, depending on the procedure used by the partner airline.
5. I forgot to enter my Air Europa Suma card number during the purchase process. How can I add it to my booking?
If you have not flown yet, you can provide your Air Europa Suma card number when checking in on our website, through the app, or at the airport. Alternatively, you can call us on (+34) 911 360 200.
If you have already flown, you can request them through our website in Request Non-Credited Miles section. You can request your Miles whether for a flight on Air Europa or any SkyTeam or other partner airline. You can also request your Miles by calling (+34) 911 360 200.
You have 6 months after the flight to request unclaimed Miles. In addition, when you join the Air Europa Suma programme, you can request the Miles for any flights taken within the three months prior to your registration.
It is very important to remember to enter your Air Europa Suma card number. By entering all your information when you register, this information will be completed automatically whenever you make a booking.
6. Can I retrieve unclaimed Suma Miles when purchasing a product or service through a partner?
Yes. You must request the Miles directly from the partner. You will be required to provide the necessary documents to credit the Miles to your account. If your request is successful, the partner will notify us and the Air Europa Suma team will credit the Miles to your Air Europa Suma account.
7. Do Suma Miles expire?
Suma Miles only expire when the customer's account has remained inactive for a period of 24 consecutive months. This occurs when an Air Europa Suma customer has not registered any transactions, either because they have not accumulated any Miles for purchasing flights or products from our collaborators, or because they have not used any Miles.
The start date of the 18-month expiry period is indicated in the customer's account in the My Miles section.
8. Can I be credited the Suma Miles of someone who is not an Air Europa Suma member?
No. Miles can only be credited to the Air Europa Suma card of the customer who is flying.
9. Can I use my Suma Miles for another person or must it only be the holder of the Air Europa Suma card?
Air Europa Suma members can use Miles to purchase tickets for themselves or another person. Therefore, it does not have to be the Air Europa Suma cardholder who takes the flights or uses the services purchased with the Miles.
10. To get a flight with Suma Miles, can I only pay with miles or is it possible to combine Miles and money?
You can purchase flights in full with Suma Miles or a combination of Suma Miles and cash. This combined payment method can only be used for flights operated by Air Europa. Flights operated by any SkyTeam Alliance airline must be paid in full using Miles.
Please note that airport fees cannot be paid for in Miles and are exempt from discounts.
11. Can you accumulate Suma miles on a flight paid for with Suma Miles?
Only when the flight is paid in a combination of Miles and cash will you receive the corresponding Miles for the part that was paid with cash. If the flight was paid in full with Miles, you will not receive Suma Miles and the flight will not be counted towards your level.
12. The company where I work is a member of the Air Europa Companies loyalty programme. Can I also earn Suma Miles on flights bought by my company?
Yes. In this case, the customer or private individual who flies earns Suma Miles and the company still receives the same Air Europa services with the Air Europa Companies programme.
13. How do I upgrade from economy class to business class?
There are various ways Air Europa Suma customers can upgrade their ticket to business class.
Select the option to find out more:
13.1. An extra special and exclusive price, from €250 per flight. More info.
13.2. Redeem your Air Europa Suma Miles. More info.
13.3. Plus, Suma Platinum customers can get exclusive upgrades to business class, subject to availability. More info.
Personal data
1. What personal information can I add and how do I modify my personal data?
You can do this in the My Profile section of the Air Europa website. In this section, you can edit your personal details and communication preferences. If you would prefer to do it by phone, please call our Call Centre on (+34) 911 360 200.
2. How and where is my personal data stored? Is it safe?
The personal data collected from registered users is stored in an automated or non-automated file owned by Air Europa with the necessary technical, organisational and security measures in place to guarantee the confidentiality and integrity of the data in accordance with the provisions of Spanish data protection laws.
You can access your Air Europa Suma profile by using the personal username and password confirmed when you signed up for the Air Europa Suma programme. As regards your payment information, any debit or credit card numbers you provide will be encrypted. Furthermore, no more than four digits of your card number will be displayed at any time during the purchase process.
To prevent fraud, Air Europa guarantees the security of your payment card data by complying with the PCI SSC (Payment Card Industry Security Standards Council).
Suma levels
1. How can you get to a higher Suma card level?
| SERVICES | SILVER | GOLD | PLATINUM |
| SkyTeam Level | ELITE | ELITE PLUS | ELITE PLUS |
| Nº Level MIles | 18.000 | 32.000 |
60.000 |
| Nº flights | 14 | 26 | 50 |
To go up a level, you need to take a minimum of 4 flights with Air Europa.
| SERVICES | SUMA | SILVER | GOLD | PLATINUM |
| Skyteam Level | -- | ELITE | ELITE PLUS | ELITE PLUS |
| Exclusive customer service line |  |
 |
 |
 |
| Priority waiting list | |
|
|
|
| Additional baggage allowance 1 | |
|
|
|
| Free seat selection 2 | |
|
|
|
| Check-in at Business Class desk | |
|
|
|
| Priority boarding | |
|
|
|
| Bonus Level | |
|
|
|
| Priority baggage claim | |
|
||
| Priority in sales offices | |
|
||
| FastTrack/Lane access | |
|
||
| Guaranteed seat in economy class3 | |
|
||
Access to VIP lounges 4 |
|
|
||
| Upgrade to Business class 5 | |
Air Europa Suma cards terms and conditions
- Silver, Gold and Platinum levels are valid for 12 months from the date they are reached.
- Suma Miles expire after 24 months of inactivity.
- 1 With Air Europa Suma Silver, Gold and Platinum cards, you can add one additional
checked bag to the hold.
- 2 Standard seats are free for Air Europa Suma Silver members. All seat classes are free for
Air Europa Suma Gold and Platinum customers.
- 3 Reservation class Y.
- 4 Suma Gold and Suma Platinum members can access VIP lounges on international and
connecting flights to/from an international flight operated by Air Europa or any SkyTeam
Alliance airline. Entry is permitted with a companion travelling on a flight operated by any
SkyTeam Alliance airline on the same day.
- 5 Business-class upgrades are subject to space availability and will be confirmed in order of
check-in at the boarding gate desk. Two upgrades are permitted on intercontinental flights
throughout the year of validity of the Platinum card. Upgrades can be requested up to 24
hours before the flight by calling (+34) 911 360 200. Air Europa Suma Platinum customers
have access to the following in-flight Business Services: exclusive menu (subject to
availability), welcome service and in-flight entertainment
2. Do all miles obtained count toward access to the upper levels of the Air Europa Suma programme (Silver, Gold or Platinum)?
Level Miles count when they have been earned by flying with Air Europa or any SkyTeam Alliance airline (excluding airport taxes).
3. If I do not reach Silver, Gold or Platinum card status within 12 consecutive months, will I keep my Suma Miles or the number of flights in order to access a higher Air Europa Suma level in the following 12 months?
No. The number of Miles or eligible flights to access a higher level is calculated based on Miles transactions registered in your Air Europa Suma account over the last 12 months. Whenever a transaction is registered in your account, the calculation period is updated for a further 12 months.
4. If I exceed the number of Suma Miles or flights required to access a certain level, do my extra Suma Miles or flights count towards the following 12 months?
When you access a higher level, you do not lose the Miles or flights used to calculate this level. Miles cease to count towards level changes when no transactions have been recorded in your Air Europa Suma account for 12 consecutive months.
The number of Miles needed to change levels varies and is calculated whenever new Miles are credited to your Air Europa Suma account. When new Miles are credited to your account, the review period for level increases is extended for a further 12 months.
4. If I exceed the number of SUMA Miles or flights required to access a certain level, do my extra SUMA Miles or flights count towards the following 12 months?
When you access a higher level, you do not lose the Miles or flights used to calculate this level. Miles cease to count towards level changes when no transactions have been recorded in your Air Europa Suma account for 12 consecutive months.
The number of Miles needed to change levels varies and is calculated whenever new Miles are credited to your Air Europa Suma account. When new Miles are credited to your account, the review period for level increases is extended for a further 12 months.
Suma levels
1. How can you get to a higher Suma card level?
| SERVICES | SILVER | GOLD | PLATINUM |
| SkyTeam Level | ELITE | ELITE PLUS | ELITE PLUS |
| Nº Level MIles | 18.000 | 32.000 |
60.000 |
| Nº flights | 14 | 26 | 50 |
To go up a level, you need to take a minimum of 4 flights with Air Europa.
| SERVICES | SUMA | SILVER | GOLD | PLATINUM |
| Skyteam Level | -- | ELITE | ELITE PLUS | ELITE PLUS |
| Exclusive customer service line | |
|
|
|
| Priority waiting list | |
|
|
|
| Additional baggage allowance 1 | |
|
|
|
| Free seat selection 2 | |
|
|
|
| Check-in at Business Class desk | |
|
|
|
| Priority boarding | |
|
|
|
| Bonus Level | |
|
|
|
| Priority baggage claim | |
|
||
| Priority in sales offices | |
|
||
| FastTrack/Lane access | |
|
||
| Guaranteed seat in economy class3 | |
|
||
Access to VIP lounges 4 |
|
|
||
| Upgrade to Business class 5 | |
Air Europa Suma cards terms and conditions
- Silver, Gold and Platinum levels are valid for 12 months from the date they are reached.
- Suma Miles expire after 24 months of inactivity.
- 1 With Air Europa Suma Silver, Gold and Platinum cards, you can add one additional
checked bag to the hold.
- 2 Standard seats are free for Air Europa Suma Silver members. All seat classes are free for
Air Europa Suma Gold and Platinum customers.
- 3 Reservation class Y.
- 4 Suma Gold and Suma Platinum members can access VIP lounges on international and
connecting flights to/from an international flight operated by Air Europa or any SkyTeam
Alliance airline. Entry is permitted with a companion travelling on a flight operated by any
SkyTeam Alliance airline on the same day.
- 5 Business-class upgrades are subject to space availability and will be confirmed in order of
check-in at the boarding gate desk. Two upgrades are permitted on intercontinental flights
throughout the year of validity of the Platinum card. Upgrades can be requested up to 24
hours before the flight by calling (+34) 911 360 200. Air Europa Suma Platinum customers
have access to the following in-flight Business Services: exclusive menu (subject to
availability), welcome service and in-flight entertainment
2. Do all miles obtained count toward access to the upper levels of the Air Europa Suma programme (Silver, Gold or Platinum)?
Level Miles count when they have been earned by flying with Air Europa or any SkyTeam Alliance airline (excluding airport taxes).
3. If I do not reach Silver, Gold or Platinum card status within 12 consecutive months, will I keep my Suma Miles or the number of flights in order to access a higher Air Europa Suma level in the following 12 months?
No. The number of Miles or eligible flights to access a higher level is calculated based on Miles transactions registered in your Air Europa Suma account over the last 12 months. Whenever a transaction is registered in your account, the calculation period is updated for a further 12 months.
4. If I exceed the number of Suma Miles or flights required to access a certain level, do my extra Suma Miles or flights count towards the following 12 months?
When you access a higher level, you do not lose the Miles or flights used to calculate this level. Miles cease to count towards level changes when no transactions have been recorded in your Air Europa Suma account for 12 consecutive months.
The number of Miles needed to change levels varies and is calculated whenever new Miles are credited to your Air Europa Suma account. When new Miles are credited to your account, the review period for level increases is extended for a further 12 months.
4. If I exceed the number of SUMA Miles or flights required to access a certain level, do my extra SUMA Miles or flights count towards the following 12 months?
When you access a higher level, you do not lose the Miles or flights used to calculate this level. Miles cease to count towards level changes when no transactions have been recorded in your Air Europa Suma account for 12 consecutive months.
The number of Miles needed to change levels varies and is calculated whenever new Miles are credited to your Air Europa Suma account. When new Miles are credited to your account, the review period for level increases is extended for a further 12 months.
