Forgotten objects

Have you forgotten any objects during your trip? Whether on the plane or at the airport, we'll help you find it.

Visit the Air Europa Baggage Service desk at the destination airport. Our staff will tell you if your property has been found.

You can also contact the airport by phone or email to find out whether your item has been found and how you can collect it.

Offices in Spain

Choose the office you want to consult to see the opening hours and contact details:

Alicante Barcelona Bilbao Fuerteventura Gran Canaria Granada Ibiza A Coruña Lanzarote Madrid Mahón Málaga Melilla Oviedo Palma de Mallorca Santiago de Compostela Seville Tenerife North Valencia Vigo Zaragoza

     

International Offices

Choose the office you want to consult to see the opening hours and contact details:

Argentina Belgium Bolivia Brazil Colombia Cuba Ecuador United Kingdom France Germany Greece Honduras Israel Italy Mexico Morocco Holland Panama Paraguay Peru Portugal Dominican Republic Switzerland Tunisia Uruguay USA Venezuela

     

You can contact the airport's lost property department to find out whether your item has been found. The collection process can vary from one airport to another.

If you have forgotten your passport or identification document on the aircraft or in the airport, it will be handed over to immigration services, local police or the competent bodies at the destination airport.

Questions about forgotten objects

IN THE AEROPLANE

  • Visit the Air Europa Baggage Service desk at the destination airport. Our staff will tell you if your property has been found.
  • You can also contact the airport by phone or email to find out whether your item has been found and how you can collect it.

 

IN THE AIRPORT

  • You should contact the lost property office at the airport.
  • The process for collecting your property may vary from one airport to another.

 

DOCUMENTATION

  • Any lost passports or IDs found by a member of Air Europa staff will be handed over to immigration services, local police, or the competent authorities at the destination airport. 
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