Service animals
A service animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of an individual with a disability or other similar medical condition. Animal species other than dogs, emotional support animals, comfort animals, companionship animals, and service animals in training are not service animals.
The following service animals will be considered as service animals, provided that the accreditation proving their condition as such is submitted:
Booking process
To begin the process needed to bring your service animal along, you will need to contact our Customer Service at least 48 hours before the flight's departure, or inmediately if you are booking less than 48 hours in advance.
Where will my service animal fly?
You may travel with your service animal on your lap or within your foot space on the aircraft free of charge. The animal may not encroach on another passenger's space.
Documents
Service animals must have the relevant supporting documentation. In addition, all documents showing compliance with the customs and health requirements of the countries of transit and destination must be presented before boarding. If evidences are not provided, then the carriage of the animal will be subject to the same conditions required for the carriage of pet animals.
The following forms must be submitted on flights to or from the United States:
For an assistance dog or a guide dog to travel with the customer in the passenger cabin on United Kingdom routes, the following must be met:
Whether your fare includes checked baggage or not, you can easily add extra baggage with Air Europa. You will only need the booking reference or ticket number and the surname of the person travelling.
The time limit for checking in, unless otherwise specified (Lima: 90 min, Caracas: 120 min) will be a minimum of 60 minutes before the scheduled departure of intercontinental flights and 45 minutes for all domestic and European flights.
If you need assistance or information regarding your flights, you can always contact us through our customer service centre.