Delayed baggage
If you don't receive all of your checked bags when you arrive, please let us know as soon as possible. Air Europa will take all the necessary steps to locate them and get them to you as soon as we can.
There are two ways to report delayed luggage:
To report a delay in the delivery of your baggage online, we need the details of the passenger, the flight and the number from the baggage claim tag. The baggage claim number has 10 digits, or 2 letters and 6 digits. You will find it on the tag given to you at the check-in desk, and it is the same as the number shown on the tag attached to your bag.
After providing the information, you will receive an email confirming the incident together with the PIR (Property Irregularity Report). You will need it to track the progress of locating your luggage in real time.
Our online baggage search tool lets you view your case, add more information or edit it. To track your incident, you have to provide the reference number (PIR number, for example: PMIUX12345) and surname.
Check the status of your baggage search
It is a 'Property Irregularity Report', which is essential for processing a claim. It is drawn up once you report an incident before you leave the arrivals area of the airport, or once you file an incident using our online baggage search tool.
The PIR contains three letters corresponding to the airport code where the claim was presented, followed by the code UX and 5 numbers (e.g., PMIUX12345).
If you do not receive your baggage within 72 hours, fill in the following form to streamline the search process and send it to cat.equipajes@cs.aireuropa.com:
To formalise your complaint, you must fill in the following form within 21 days from the date of the incident and send it to cat.equipajes@cs.aireuropa.com:
For greater security, we recommend saving a copy of any documentation you send.
Damaged baggage
You must go to the airline desk in the baggage claim area of the airport to report the incident and complete the Property Irregularity Report (PIR) before leaving the hall.
Once the PIR is created, you can request to have your baggage repaired or replaced, both inside and outside Spain.
In Spain:
Outside Spain:
If you wish to request compensation for the repair or replacement of your damaged baggage: download the Claim form and email it to cat.equipajes@cs.aireuropa.com within 7 days of the incident date.
For your benefit, please remember:
Contact
Additional information
If you have experienced an issue with your luggage, click here.
If your luggage has been located and subsequently withheld at customs for inspection, our airport baggage service staff will contact you to inform you if you need to collect it in person from the airport.
If you have experienced an issue with your luggage, click here.
If your trip includes a flight operated by another airline, the company that operates the last flight of the trip is responsible for managing the Property Irregularity Report (PIR). Therefore, you must contact this airline to process the incident.
The Property Irregularity Report is essential for processing a claim. To complete a PIR, you must notify us of an incident before you leave the arrivals area of the airport.
The PIR contains three letters corresponding to the airport code where the claim was presented, followed by UX and 5 numbers (e.g., PMIUX12345).
Once you leave the baggage claim area, you will not be able to process the PIR and the airline will be exempt from any liability.
Please note that a PIR completed at the airport is an incident report, and under no circumstances implies any admission of liability by the airline.
We locate most luggage within the first 24 hours through the WorldTracer international baggage search system. This system is used in almost 2,000 airports and by some 360 airlines to locate luggage as quickly as possible.
In accordance with Article 17.2 of the Montreal Convention, the carrier shall not be liable for damage caused to the extent that the damage is due to the nature, defect or vice of the baggage. In this sense, the normal use of baggage produces over time a wear that weakens the structure of the suitcases and, consequently, results in the aforementioned defects or vices, whose common result is the deterioration of the suitcases. Similarly, the misuse of suitcases, without respecting the manufacturer's specifications regarding weight and maximum capacity, also results in damage due to the nature and vice of the baggage, the responsibility of which must be fully assumed by the passenger. For these reasons, airlines, in accordance with the Montreal Convention, do not assume liability for minor damage and accessories that protrude from the baggage and that have been caused by the causes above.
All airlines have limited liability, so you may have greater coverage if you have a fully comprehensive, domestic, business or travel insurance policy.
To check in online, you must enter:
Air Europa has an online flight change system for you to use.
Check the status of your flight by inserting the origin/destination or the flight number.
