Air Europa SUMA conditions

The purpose of the Air Europa SUMA Programme (also known as the Programme) is to reward the loyalty of Air Europa SUMA members by allocating Miles that can be redeemed for services or products offered by Air Europa, SUMA partner airlines and non-airline partners.

The Miles earned by natural persons participating in the Programme can be redeemed to purchase flight tickets and other products and services included in the programme and offered by Air Europa and other Companies affiliated with the Programme (Miles redemption). Flights, products and services may be referred to in the Terms and Conditions as "awards".

AIR EUROPA SUMA MEMBER

An individual registered with the Air Europa SUMA programme. By accepting the general terms and conditions, the individual accepts the Air Europa SUMA member obligations and benefits in force at any given time.

EARNING MILES

To earn Miles, customers must identify themselves as registered Air Europa SUMA members by providing their Air Europa SUMA account number when purchasing a flight or checking in online or at the check-in and self-check-in desks at airports. If you do not provide your membership number before the flight, you can do so in the Air Europa SUMA section of www.aireuropa.com or by calling the Air Europa SUMA Customer Service on 911 360 200.

AWARD TICKETS

A ticket for flights operated by Air Europa or Air Europa Partners whose value can be paid in Miles, or through a combination of Miles and money, according to the Air Europa SUMA terms and conditions.

REDEEMING MILES

An operation whereby Air Europa SUMA members use or redeem the Miles they have earned and which have been credited to their SUMA Miles account, as passengers on flights operated by Air Europa and other partner airlines of the SUMA programme or as users of any available products or services eligible for earning SUMA Miles.

Air Europa SUMA customers can redeem their SUMA Miles on the Air Europa website or by calling the Air Europa SUMA Customer Service on 911 360 200.

REGISTRATION FORM

This is the application for registration in the Program that is available on the Air Europa website or by calling the Air Europa SUMA Call Center, 911 360 200. This application requires the data of the natural person that will form part of the automated file or not of personal data for which Air Europa is responsible and which is regulated according to the requirements established by the current legislation on data protection and shall be governed as described in section 10  "Privacy Policy" of these general conditions. This form is the first step to join the Air Europa SUMA program.

SUMA MILES

The currency used in the Air Europa SUMA programme. SUMA Miles are earned as an award for flights taken and the purchase of products and services that are eligible for earning Miles offered by Air Europa and Partner Companies, in accordance with the detailed information on the Air Europa website. In addition, Miles are the currency that can be redeemed for flights operated by Air Europa and partner airlines, as well as other products and services offered by Air Europa SUMA and partners.

AIR EUROPA SUMA LEVEL MILES

These Miles are used to establish the level of Air Europa SUMA members. Miles can only be earned on flights operated by Air Europa and SkyTeam Alliance airlines.

REDEEMED MILES

Miles that have been used or redeemed to purchase flights or award services by Air Europa SUMA members.

AVAILABLE MILES

Miles accumulated in the Air Europa SUMA account of an Air Europa SUMA member that can be redeemed for available award services.

AWARD SERVICES

Services offered by the programme in exchange for Miles

Air Europa SUMA programme membership is open to any individual, regardless of their country of residence, provided that they register through the official membership form. Legal entities cannot register with Air Europa SUMA.

Air Europa SUMA registration and membership is free and unlimited in time subject to the general terms and conditions, notwithstanding the provisions of the terms and conditions regarding membership termination.

Registration with the Programme implies the acceptance of these Terms and Conditions and any future modifications. In addition to other information, a valid email address is required to confirm the registration process.

After completing the formalities set forth in these terms and conditions, a link will be sent to the email address provided by the Air Europa SUMA customer during the registration process. Then, the Air Europa SUMA customer can use this link to activate their Air Europa SUMA account to access their personal and confidential information.

Where necessary, Air Europa may request individuals to submit a photocopy of a valid Spanish ID, Tax ID, Passport, or Resident Card, to formalise their registration with the programme.

Upon fulfilment of the established requirements, Air Europa will send an email confirming registration with the SUMA Programme together with an Air Europa SUMA membership number, which must be indicated when making bookings to earn Miles, in accordance with these Terms and Conditions.

Air Europa SUMA members are responsible for the truthfulness and accuracy of the data that they submit to the Air Europa SUMA Programme and for complying with these Terms and Conditions.

Air Europa is committed to ensuring that the data provided by natural persons who are customers of Air Europa SUMA, as a result of their participation in this Programme, will be used in accordance with Organic Law 15/1999, of 13 December, on personal data protection, and its implementation regulations, as described in section 11 "Privacy Policy" of these general terms and conditions.

Air Europa SUMA members expressly accept that the data and information provided in bookings made through the Programme may be used to provide services or products related to the Programme, such as earning and redeeming Miles and Programme management.

The Air Europa SUMA membership number provided by the Programme is unique to each Air Europa SUMA member. SUMA members must include this number when they reserve flights or purchase non-airline products and services to earn Miles that can be credited to their Air Europa SUMA account.

Air Europa reserves the right to block the Miles account and hold SUMA members accountable for any wrongful or fraudulent use of the Programme or breach of the regulations and procedures included in these General Terms and Conditions.

The benefits offered by the Air Europa SUMA Programme are compatible and can be combined with those of the Air Europa Empresas Programme. Therefore, a single flight shall generate Miles for the Air Europa SUMA member and, where applicable, Points for the company registered with the Air Europa Empresas Programme.

Air Europa SUMA members may terminate their SUMA Programme membership in the SUMA section of the Air Europa website (www.aireuropa.com). The termination shall take effect within 72 hours following receipt by Air Europa of the notification. Air Europa will proceed to cancel the member's SUMA account and corresponding Miles.

If an Air Europa SUMA member does not earn and/or redeem Miles through the SUMA Programme within eighteen (18) months of their last registered operation, including the allocation or transfer of Miles by the Air Europa SUMA member, the total balance of accumulated Miles will expire and, therefore, may no longer be redeemed. Air Europa reserves the right to modify this period, providing notice thereof in the Air Europa SUMA section of the Air Europa website (www.aireuropa.com)

Air Europa SUMA members' acceptance of these Terms and Conditions implies their express acceptance and authorisation for Air Europa to record, in their entirety, any voice and other forms of telematic communications and instructions produced during the use of any service of the Programme. Furthermore, Air Europa SUMA members accept the evidentiary value of said recordings in court and out-of-court proceedings. In any case, members can obtain a copy of said recordings.

Air Europa shall provide Air Europa SUMA members with access to the statement of their transactions and Miles account balance, in addition to other current special offers, benefits, and services.

The email address indicated by the Air Europa SUMA member on the registration form shall be used to send communications. The Air Europa SUMA member may submit an online request to modify their email address at any time.

Air Europa SUMA members can contact the Air Europa SUMA Customer Service online or by telephone to amend any incorrect information on a statement or to submit a question about special offers.

Air Europa SUMA members will not earn Miles for any flights, products or services if they fail to provide their Air Europa SUMA membership number during the booking process.

For security reasons, the SUMA Programme is not authorised to access any confidential information contained on flight passenger lists.

The SUMA Programme is operated primarily online through the SUMA section of the Air Europa website. However, Air Europa SUMA members can resolve any queries by contacting the Air Europa SUMA Customer Service. The telephone number is 902 401 506 and is open Monday to Saturday from 9 am and 6 pm

Registered Air Europa SUMA members must duly notify the Air Europa SUMA Programme as soon as possible of any modifications to the data and information that they provide. Furthermore, they must guarantee the accuracy of the data and information provided and shall be liable for any incorrect, incomplete or outdated information.

The established modification procedure shall be followed to make changes to personal data, whereby the necessary confirmation will be requested.

Miles are earned on flights operated by Air Europa or any partner airline of the Air Europa SUMA Programme. Miles will not be earned on charter flights or flights taken in exchange for Miles.

The total amount of Miles earned is calculated based on the amount paid by the Air Europa SUMA member. Miles will be earned for each euro paid exclusively for the published rate and fuel surcharge. Fees, taxes, public charges (or similar), and other fees, including management expenses, are not eligible for earning Miles.

• The number of Miles earned with Air Europa can be consulted in the SUMA section of the Air Europa website.
• The number of Miles that can be earned with our airline and non-airline partners is detailed on the corresponding page for each partner.

Miles are earned by using the services of the partner companies affiliated with the Air Europa SUMA Programme.

Promotional Miles are credited to an Air Europa SUMA member's account for one-off special offers, such as SUMA Programme Welcome Miles and occasional campaigns offering extra Miles on certain routes.

All Miles earned are personal.

To earn Miles, SUMA customers must identify themselves when booking or purchasing a service that is eligible for earning Miles by providing the Air Europa SUMA membership number sent by email confirming their registration with the Programme. Staff of Air Europa and partners may ask SUMA members to provide documentation to prove their identity.

Miles will not be awarded if an Air Europa SUMA member fails to provide their programme member number when booking, purchasing a service or claiming non-credited Miles. In this case, neither Air Europa nor associated companies will be responsible under any circumstances. SUMA members are solely responsible for correctly identifying themselves.

Miles will be awarded to SUMA members regardless of who pays for the service provided. Miles earned for flights will not be credited to the account of the Air Europa SUMA member until the flight has been taken or the services have been provided. Furthermore, the Air Europa SUMA member must have indicated their SUMA number in advance.

For all other partner companies, SUMA members must identify themselves when paying for a service or purchasing a product.

Under no circumstances will flights, services or products obtained in exchange for Miles generate SUMA Miles, Air Europa Business Programme Points or any other benefits arising from any products offered by Air Europa.

Miles are earned for flights that have been actually taken. Miles will not be earned if a flight is suspended for any reason stipulated in the Contract of Carriage, including force majeure and security reasons, and passengers fly with another airline.

Miles may be redeemed for the following products or services:

• Air Europa flights.
• Flights operated by SkyTeam Alliance airlines.
• Flights operated by airlines affiliated with the Programme.
• Products or services offered by non-airline partners of the Air Europa SUMA programme.

Awards will be issued subject to identification of the Air Europa SUMA member and sufficient balance in their Miles account.

Only Air Europa SUMA customers can redeem Miles, even if a third party is the beneficiary of the Miles.

It is possible to combine cash with accrued Miles for the redemption of Air Europa tickets.

Any unauthorised use of the Miles will constitute a breach of these Terms and Conditions.

Air Europa SUMA members should check the Miles table regularly when redeeming Miles for awards. Air Europa and partner companies affiliated with the Programme reserve the right to modify this table at any time, without the need to give any prior notice. However, they undertake to provide details of any modifications to the terms and conditions of products and services on the Air Europa website www.aireuropa.com.

• Tickets obtained in exchange for Miles may be issued in the name of a person designated by the Air Europa SUMA member. The named passenger does not necessarily have to be an Air Europa SUMA member.
   
• Flight bookings and ticket issuances in exchange for Miles must be carried out on the Air Europa website www.aireuropa.com or by calling Air Europa SUMA Customer Service on 902 401 506. The number of Miles required to purchase the Air Europa ticket is subject to current fares at any given time. Air Europa reserves the right to modify this sale process at any time, without prior notice.
   
• The number of Miles required to obtain an Air Europa ticket in exchange for Miles may vary based on the age of the person named on the ticket. Children under two years old will be charged 10% of the adult Miles rate. Children between the ages of two and twelve years old will obtain the same discount as established for public ticket sales, subject to the selected route and airfare.
   
• When redeeming Miles, discounts for residents of the Balearic Islands, Canary Islands, Ceuta, and Melilla, and for large families, will only apply in the mixed payment option and for the amount paid in cash. There are no discounts for the amount paid in Miles.
   
• The issuance of tickets in exchange for Miles is subject to the existence of sufficient balance in the Air Europa SUMA member's account and seat availability. There are no date restrictions for the use of Miles.
   
• This type of ticket must always be confirmed. Stand-by tickets are not permitted.
   
• Tickets issued in exchange for Miles are non-refundable and only permit date and route changes if this option included in the selected airfare.
   
• If a SUMA member is denied boarding, the same regulations apply to this type of ticket as standard tickets.
   
• Beneficiaries of tickets issued in exchange for SUMA Miles must identify themselves at airport ticket offices by Air Europa staff when required.
   
• Air Europa SUMA members are required to pay all corresponding airport taxes, duties, public charges required and/or payable at airports, in addition to administration fees and other applicable costs, charges or expenses resulting from operations charged to their Miles account.
   
• Under no circumstances may tickets issued in exchange for Miles be refunded in cash.
   
• Tickets issued in exchange for Air Europa SUMA Miles are subject to the General Conditions of Carriage of the airline and other internal regulations.

• Air Europa reserves the right to cancel the SUMA Programme and modify the terms and conditions at any time, without prior notice. Cancellation of the SUMA Programme will not entitle Air Europa SUMA members to any form of rights or compensation. Under no circumstances will Air Europa be held liable for any damages or losses arising from the cancellation or modification of the SUMA Programme.
   
• If Air Europa cancels the Air Europa SUMA Programme, Air Europa SUMA customers will be entitled to redeem the existing Miles in their account within three months. The Miles will expire after this time.
   
• Air Europa is not liable for the inability to operate the Air Europa SUMA Programme due to legal reasons or force majeure.
   
• Only individuals can become members of the SUMA Programme, regardless of their nationality and provided that they comply with the SUMA registration requirements.
   
• The liability of the SUMA Programme and Air Europa is limited to crediting the corresponding number of Miles to each SUMA member’s account, pursuant to the regulations for earning and redeeming Miles in accordance with these Terms and Conditions.
   
• Under no circumstances will Air Europa or the Air Europa SUMA Programme be liable for:
  • Damages, losses or harm of any nature (including legal costs and lawyer's fees) arising from any form of claim, if for technical reasons or in accordance with the relevant legislation in each case, there are prohibitions, limitations or restrictions whereby the Programme cannot provide all the planned services.
     
  • Claims of any type arising directly or indirectly from contractual or non-contractual relationships between SUMA members and Programme partners, for the use/purchase of services/products provided by these companies, regardless of whether the relationship is related to an operation involving the earning or redemption of SUMA Miles.
     
• Air Europa reserves the right, at any time and at its discretion, to take any legal action it deems appropriate, without prior notice, against any Air Europa SUMA Programme member that uses the Programme fraudulently or in breach of their obligations. If this situation is detected, the Program will proceed to block and/or cancel the Air Europa SUMA account of the Air Europa SUMA member.
   
• The Air Europa SUMA member will be liable to Air Europa for any malicious or fraudulent activity that affects the use of the Programme, as well as for any claims of any kind arising, directly or indirectly, from breaching any of these Terms and Conditions. In these circumstances, Air Europa may report, demand compensation for damages and/or exclude from the Air Europa SUMA Programme any member that fails to comply with these Terms and Conditions.
   
• These General Terms and Conditions shall be regulated, implemented and enforced in accordance with Spanish law.
   
• For all matters arising from the interpretation and application of these General Terms and Conditions, the parties, expressly waiving all other jurisdiction to which they may have recourse, hereby submit themselves to the jurisdiction of the courts and tribunals of Palma de Mallorca.

• Services obtained in exchange for Miles may be issued in the name of a person designated by the Air Europa SUMA member. The user of the service does not necessarily have to be an Air Europa SUMA member.
   
• Air Europa SUMA members should check the Miles table before redeeming them for airline and non-airline services. Air Europa reserves the right to modify this table at any time, in which case the most recent modification date shall be indicated in the Air Europa SUMA section of the Air Europa website.
   
• The services eligible for redeeming SUMA Miles are available for flights operated by airlines affiliated with the Programme and other products or services included in the Air Europa SUMA programme.
   
• Booking confirmation for any service is subject to the existence of sufficient balance in the Air Europa SUMA member's account and seat/service availability. There are typically no date restrictions for the use of services. However, any date restrictions shall be indicated in detail.
   
• Services provided in exchange for Miles shall be confirmed on the date of issue. Bookings may not be made for stand-by tickets or tickets to be confirmed after the date of issue.
   
• The services booked in exchange for Miles are non-refundable and non-exchangeable.
   
• Beneficiaries of services provided in exchange for SUMA Miles must identify themselves at airport ticket offices by Air Europa staff when required.

• All personal data will be processed by Air Europa in accordance with the provisions of its Privacy Policy.

  Likewise, please note that by redeeming points accumulated in the Air Europa SUMA Loyalty Programme for services provided by different Partners of the Programme, your personal data shall be sent to the corresponding Partner. Furthermore, by means of this action and, by this selfsame action, you accept the terms of service established by the Partner. 

   For Air Europa SUMA members under the age of 18, their parents and/or legal guardians must expressly authorise the collection and processing of their personal data for the aforementioned purposes. Personal data shall only be processed if Air Europa receives this declaration by post or email, after having been duly completed and signed by the minor's parent or legal guardian, and accompanied by a photocopy of the national identity card of the parent or legal guardian, in addition to the Family Book or similar document certifying legal representation. All required documentation must be sent to suma@air-europa.com.

  Failure to provide a photocopy of these documents together with the declaration will result in the exclusion of the child from the Air Europa SUMA loyalty programme. 

  The cardholder is duly informed and agrees that companies affiliated with the Air Europa SUMA loyalty programme, in their role as data processors, may process any given personal data to develop different commercial agreements that Air Europa has entered into with these third parties for the benefit of the partners of the Air Europa SUMA loyalty programme and to ensure the proper rendering of services inherent therein. The companies with which AIR EUROPA has commercial agreements to collaborate with this Loyalty Programme may be consulted on the "aireuropa.com" website under the loyalty section