Last updated 15 November 2024
From Air Europa, we would like to convey our sincere condolences to those affected by the DANA. At this very difficult time, we offer different travel alternatives for passengers with flights to/from Valencia scheduled between 30 October and 30 November (purchased up to 30 October) to allow them to readjust their travel plans:
We offer customers the following options:
REQUEST A VOUCHER
We offer you the possibility of saving the amount of the ticket to use it as credit on a future purchase (valid for any destination operated by Air Europa, non-refundable). To do so, please contact our Air Europa Customer Service.
REQUEST A reFUND
Refund option available for customers residing in the affected municipalities. Please contact your point of sale or our Air Europa Customer Service.
Last updated 07 November 2024
Due to the situation in Israel, for reasons beyond Air Europa's control, we inform you that the following flights have been cancelled.
| ORIGIN | DESTINATION | FLIGHT | DAYS | TIME |
| Madrid (MAD) | Tel Aviv (TLV) | UX1301 | 06-29 November | 08:30H |
| Tel Aviv (TLV) | Madrid (MAD) | UX1302 | 06-29 November | 16:05H |
We offer customers who wish to change their flight the following options:
CHANGE OF DATES
Date change (flight operated by Air Europa): permitted in the same cabin, free of charge and to fly up to and including 31 March 2025. To do so, please contact our Call Center
CHANGE OF route
Route change (flight operated by Air Europa): free of charge to any European destination, in the same cabin, to fly up to and including 31 March 2025. To do this, please contact our Call Center
REQUEST A VOUCHER
If you don't know when you want to travel, we offer you the possibility of saving the amount of the ticket to use it as credit for a future purchase (valid for any destination operated by Air Europa, non-refundable). To do so, please contact our Call Centre
