See the services available
We adapt to you so you can customise your flying experience. Menus tailored to your needs, book the seat you prefer, personalised Wi-Fi plans, extra luggage, assistance insurance... get it all through our comprehensive, fast and intuitive web.
ON DOMESTIC AND EUROPEAN FLIGHTS
Sweet and savoury snacks and a large selection of healthy options for whenever you fancy a bite, and not forgetting our selection of the highest quality Spanish products. Enjoy a variety of snacks that have been specially designed for this season. All with the aim of offering you a unique experience on each of our flights.
MENU ON TRANSATLANTIC FLIGHTS
Our transatlantic flights include a free menu prepared by our catering service. We also have special menus adapted to the needs of all our passengers. We offer menus that are free of the 14 main allergens and are suitable for the majority of food allergies and intolerances. Special menus must be requested at least 72 hours before the flight by contacting us through Customer Service, Facebook or Twitter.
And now, on our flights to and from America, you can enjoy a new menu that is 30% bigger, made with fresh seasonal produce, and all included in the price of your ticket.
Enjoy a tastier, more complete and balanced meal now on Air Europa flights. And expand it if you want with breakfast, nibbles or a light meal!
For more information, please click the following link: special meals.
MENU FOR MADRID - TEL AVIV - MADRID
Enjoy our menus on the MAD-TLV-MAD route. To book, please contact us through our Customer Service, Facebook or Twitter.
Prices:
The Wi-Fi service is offered on short and medium-haul flights operated by the new Boeing 737-800, in addition to all long-haul flights. By connecting to the Wi-Fi service, you can access social media, view your emails, shop online, and, of course, use WhatsApp to chat during the flight. All this while flying at over 30,000 feet!
For Spanish or European destinations, the Wi-Fi service is only available for flights lasting over 45 minutes.
Below, we display the available rates and offer a series of tips for maximising your Wi-Fi usage for each rate:
| Fare |
CHAT €3 |
CHAT AND SURF €8 |
CHAT AND SURF PLUS €12 |
|---|---|---|---|
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| UPLOAD PHOTOS |
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| WEB BROWSING |
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| SOCIAL MEDIA |
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| MUSIC STREAMING |
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| VPN CONNECTION |
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| GAMES |
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| GAME STREAMING |
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| APPLICATION UPDATE |
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HOW DO I CONNECT TO THE WI-FI NETWORK?
After take-off, wait for the plane to reach its cruising altitude (at which point the seatbelt sign will be turned off). Then, with your electronic device in flight mode, you can connect to the Wi-Fi network called "Ontheair". Once connected, a page will open automatically where you can purchase the best Wi-Fi plan to suit your needs.
If you are going on a short or medium-haul route (within Europe), we offer a free streaming service that allows you to access content directly from your device. Visit this page to view the catalog. Please note that this service is not available on all of our aircraft.
If your flight is long-haul (transoceanic) or you are on board our Dreamliner fleet, you will enjoy a wide selection of movies, series, games, children's entertainment, and music, with an individual touch screen at each seat. Access the in-flight entertainment portal now.
Blunt, spiked or sharp objects are some of the prohibited items in the aircraft cabin. For more information please see our section on "Prohibited objects".
Items containing liquids or substances of similar consistency may be carried, with up to a maximum of 10 containers of 100 ml (1 litre in total).
Download the PDF to find out what you can and can't carry in your baggage: money to be declared, prohibited items, recommendations before flying, etc.
