The purpose of the Air Europa Suma Programme (hereinafter the Programme) is to reward the loyalty of Air Europa Suma members by allocating Miles that can be redeemed for services or products offered by Air Europa Suma Partners.
The Miles earned by natural persons participating in the Programme can be redeemed to purchase
flight tickets and other products and services included in the programme and offered by Air
Europa and other Companies affiliated with the Programme (Miles redemption). Flights, products
and services may be referred to in the Terms and Conditions as "awards".
AIR EUROPA SUMA MEMBER
The individual who resisters in the Programme and who, by accepting these General Terms
and Conditions, accepts the Air Europa Suma member obligations and benefits in force at
any given time.
AWARD TICKETS
A ticket for flights operated by Air Europa or Air Europa Partners whose value can be paid
for in Miles, or through a combination of Miles and money, according to the Air Europa
Suma terms and conditions.
REDEEMING MILES
An operation whereby Air Europa Suma members use or redeem the Miles they have
earned and which have been credited to their Air Europa Suma account, as passengers on
flights operated by Air Europa and other partner airlines of the programme or as users of
any available products or services eligible for earning Suma Miles. Air Europa Suma
customers can redeem their Suma Miles on the Air Europa website or by calling the Air
Europa Suma Customer Service on 911 360 200
REGISTRATION FORM
An application form used to sign up for the loyalty programme available on the Air Europa
website or by calling the Air Europa Suma Customer Service on 911 360 200.
This application requires the personal data of the individual who will be included in the
automated or non-automated personal data file for which Air Europa is responsible and
which is regulated in accordance with the requirements established by current legislation
on data protection and will be governed by the stipulations in section 10 Privacy Policy in
these general terms and conditions. This form is the first step to becoming a member of
the Air Europa Suma programme.
SUMA MILES
The currency used in the Air Europa Suma programme to earn a reward for flights taken
and for purchasing eligible products and services offered by Air Europa and Partner
Companies, in accordance with the detailed information on the Air Europa website. In
addition, Miles are the currency that can be redeemed for flights operated by Air Europa
and partner airlines, as well as for other products and services offered by Air Europa Suma
and partners.
AIR EUROPA SUMA LEVEL MILES
These Miles are used to establish the level of Air Europa Suma members. Miles can only be
earned on flights operated by Air Europa and SkyTeam Alliance airlines.
MILES REDEEMED
Miles that have been used or redeemed to purchase flights or award services by Air Europa
Suma members.
MILES AVAILABLE
Miles accumulated in the Air Europa Suma account of an Air Europa Suma member that
can be redeemed for available award services
AWARD SERVICES
Services offered by the programme in exchange for Miles.
Air Europa Suma programme membership is open to any individual, regardless of their country of
residence, provided that they register through the official membership form. Legal entities cannot
register with Air Europa Suma. Air Europa Suma registration and membership is free and unlimited
in time subject to the general terms and conditions, notwithstanding the provisions contained
herein regarding membership termination.
Registering with the Programme implies accepting these terms and conditions and any future
modifications. In addition to other information, a valid and unique email address is required for
each customer to confirm the registration process.
After completing the process specified in these terms and conditions, a link will be sent to the
email address provided by the Air Europa Suma customer during the registration process. Then,
the Air Europa Suma customer can use this link to activate their Air Europa Suma account to
access their personal and confidential information. Where necessary, Air Europa may request
individuals to submit a photocopy of a valid Spanish ID, Tax ID, Passport, or Resident Card to
formalise their registration with the Air Europa Suma programme.
Upon fulfilment of the established requirements, Air Europa will send an email confirming
registration with the Suma Programme together with an Air Europa Suma membership number,
which must be indicated when making bookings to earn Miles, in accordance with these Terms
and Conditions.
Air Europa Suma members are responsible for the truthfulness and accuracy of the data that they
submit to the Air Europa Suma Programme and for complying with these terms and conditions. Air
Europa is committed to ensuring that the data provided by individuals who are customers of Air
Europa Suma, as a result of their participation in the present Programme, will be used in
accordance with applicable data protection legislation, as described in section 10 "Privacy Policy"
of these general terms and conditions.
- Suma Accounts for Minors:
Accounts in the Air Europa Suma programme registered in the name of minors must be linked to
the account of a legal guardian. The guardian will be responsible for managing the minor's
account, including the accumulation and use of Miles, as well as any other operation within the
Programme.
New accounts for minors must only be registered via the legal guardian's account and not through
the generic Air Europa Suma registration form. If a minor's account is found to have been created
differently, the Programme reserves the right to temporarily suspend the account until this
condition is met.
The accounts of minors will be subject to these same general terms and conditions of the
Programme, but always under the supervision and responsibility of the legal guardian.
Once the minor reaches legal age, an email will be sent to the legal guardian informing them of
the new situation and requesting their decision on whether to keep the now adult individual
within the family account or to unlink them. If it is decided to maintain the link, the terms and
conditions of the family account will continue to apply.
- Family Accounts in the Air Europa Suma Programme:
The Air Europa Suma programme offers the option to create family accounts, which will be subject
to the following conditions:
- Limited members: Each family account may have up to 4 adults and 3 minors.
- Leaving the family account: Any member may leave the family account after a minimum
period of 6 months without incurring any penalties.
- Family account administrator: The family account will be managed by an administrator,
who will be responsible for making decisions regarding its management. The administrator
will also have the authority to decide which members can redeem Miles accumulated by
the family account. It is important to note that under no circumstances can a minor
redeem Miles.
The administrator may modify the members of the family account once per year.
- Invitations to the family account: The family account administrator may invite individuals
to join the account, whether they are already registered in the Air Europa Suma
programme or not. If the guest is not registered, they must complete their registration in
the programme in order to be added to the family account.
- Earning Suma Miles: Suma Miles earned by members will be credited to the family account
balance, which the authorised members may use.
Level Miles are personal and non-transferable. This means they will be recorded in the
passenger's personal account and cannot be transferred or shared among members of the
same family account.
Air Europa Suma members expressly accept that the data and information provided in bookings
made through the Programme may be used to provide services or products related to the
Programme, such as earning and redeeming Miles and Programme management.
The Air Europa Suma membership number provided by the Programme is unique to each Air
Europa Suma member. Suma members must include this number when they reserve flights or
purchase non-airline products and services to earn Miles that can be credited to their Air Europa
Suma account.
Air Europa reserves the right to block the Miles account and hold Suma members accountable for
any wrongful or fraudulent use of the Programme or breach of the regulations and procedures
included in these General Terms and Conditions. Given the strictly personal nature of the services
provided by Air Europa Suma, the commercial use, resale, or offering of tickets to third parties,
as well as any profit-driven or improper use, is strictly prohibited.
The benefits offered by Air Europa Suma are compatible and can be combined with those of the
Air Europa Empresas Programme. Therefore, a single flight shall generate Miles for the Air Europa
Suma member and, where applicable, Points for the company registered with the Air Europa
Empresas Programme.
Air Europa Suma members may terminate their Suma Programme membership in the Suma
section of www.aireuropa.com.
Account cancellation will take effect immediately upon confirmation by the customer, and Air
Europa Suma will close the account and cancel all Miles, which CANNOT be recovered.
If an Air Europa Suma member does not earn and/or redeem Miles through the Programme within
twenty-four (24) months of their last registered operation, the total balance of accumulated Miles
will expire and, therefore, may no longer be redeemed. Air Europa reserves the right to modify
this period, providing notice thereof in the Air Europa Suma section of www.aireuropa.com.
In the event of a customer's death, Air Europa Suma will close the account and cancel all
accumulated Miles upon receiving the death certificate at suma@aireuropa.com.
Air Europa Suma members' acceptance of these Terms and Conditions implies their express
acceptance and authorisation for Air Europa to record, in their entirety, any voice and other forms
of telematic communications and instructions produced during the use of any service of the
Programme. Furthermore, Air Europa Suma members accept the evidentiary value of said
recordings in court and out-of-court proceedings. In any case, members can obtain a copy of said
recordings.
Air Europa shall provide Air Europa Suma members with access to the statement of their
transactions and Miles account balance, in addition to other current special offers, benefits, and
services.
The email address indicated by the Air Europa Suma member on the registration form shall be
used to send communications. The Air Europa Suma member may request to modify their email
address at any time.
Air Europa Suma members can contact the Air Europa Suma Customer Service via email
(suma@aireuropa.com) or by telephone to amend any incorrect information on a statement or to
submit a question about special offers.
Air Europa Suma members will not earn Miles for any flights, products or services if they fail to
provide their Air Europa Suma membership number during the booking process.
Suma Miles and Level Miles are non-transferable and cannot be assigned to another holder or
another loyalty programme.
- Level upgrade, minimum of 4 flights with Air Europa:
To advance to the next level in the Air Europa Suma programme, customers must meet the
requirement of completing at least 4 flights operated by Air Europa within the relevant
qualification period. Flights operated by other airlines associated with Air Europa Suma will not
count towards this minimum requirement for Air Europa flights.
This criterion is in addition to the other requirements necessary for achieving higher levels, as
outlined in the programme's terms and conditions.
For security reasons, the Suma Programme is not authorised to access any confidential
information contained on flight passenger lists.
The Suma Programme is operated primarily online through the Suma section of the Air Europa
website. However, Air Europa Suma members can resolve any queries by contacting the Air
Europa Suma Customer Service. The contact number is 911 360 200, available Monday to Friday
from 09:00 to 21:00 and Saturdays from 09:00 to 14:00. Customers can also reach Air Europa
Suma via email at suma@aireuropa.com.
Registered Air Europa Suma members must duly notify the Air Europa Suma Programme as soon
as possible of any modifications to the data and information that they provide. Furthermore, they
must guarantee the accuracy of the data and information provided and shall be liable for any
incorrect, incomplete or outdated information.
The established modification procedure shall be followed to make changes to personal data,
whereby the necessary confirmation will be requested from the customer.
Miles are earned on flights operated by Air Europa or any partner airline of the Air Europa Suma
Programme. Miles will not be earned, nor will flight segments count towards level upgrades, for
tickets on charter flights, flights booked using Miles redemption classes, or tickets purchased with
special airline employee discounts.
The total amount of Miles earned is calculated based on the amount paid by the Air Europa Suma
member. Miles will be earned for each euro paid exclusively for the published rate and fuel
surcharge. Fees, taxes, public charges (or similar), and other fees, including management
expenses, are not eligible for earning Miles.
Similarly, for an upgrade to Business class, the Miles earned will be based on the amount paid for
the fare difference, but not for any penalties or additional charges that the change may incur.
However, for other types of upgrades, such as Plusgrade, it will NOT be possible to earn the
difference in Miles; only the Miles corresponding to the original ticket will be registered.
If a ticket is purchased using a mixed payment (money + Suma Miles), only the Miles for the total
amount paid in money will be earned. Payments made with Suma Miles will never be valid to earn
Miles.
The number of Miles earned with Air Europa can be consulted in the Suma section of the Air
Europa website.
The number of Miles that can be earned with our airline and non-airline partners is detailed on the
corresponding page for each partner. Miles are earned by using the services of the partner
companies affiliated with the Air Europa Suma Programme.
Promotional Miles are credited to an Air Europa Suma member's account for one-off special
offers, such as Suma Programme Welcome Miles and occasional campaigns offering extra Miles on certain routes. Miles earned are nominal and personal, belonging to the Air Europa Suma
customer.
To earn Miles, Suma customers must identify themselves when booking or purchasing a service
that is eligible for earning Miles by providing the Air Europa Suma membership number sent by
email confirming their registration with the Programme. Staff of Air Europa and partners may ask
Suma members to provide documentation to prove their identity.
It will not be possible to earn Miles if the Air Europa Suma customer does not provide their Air
Europa Suma number for each reservation, service booking, or request for unrecorded Miles. In
this case, neither Air Europa nor associated companies will be responsible under any
circumstances. Suma members are solely responsible for correctly identifying themselves.
Miles earned for purchasing flight tickets will not be credited to the account of the Air Europa
Suma member until the flight has been taken or the services have been provided. Furthermore,
the Air Europa Suma member must have indicated their Suma number in advance.
The benefits offered by the Air Europa Suma Programme are compatible and can be combined
with those of the Air Europa Empresas Programme. Therefore, a single flight shall generate Miles
for the Air Europa Suma member and, where applicable, Points for the company registered with
the Air Europa Empresas Programme. For all other partner companies, Suma members must
identify themselves when paying for a service or purchasing a product.
Under no circumstances will flights, services or products obtained in exchange for Miles generate
Suma Miles, Air Europa Business Programme Points or any other benefits arising from any
products offered by Air Europa.
Similarly, no Suma Miles will be earned for Air Europa flights operated by airlines not part of the
SkyTeam Alliance or for flights operated by any airline with which Air Europa Suma does not have
a frequent flyer agreement. The list of airlines with which Suma Miles can be earned is published
in Our Partners.
Miles are earned for flights that have been actually taken. Miles will not be earned if a flight is
suspended for any reason stipulated in the Contract of Carriage, including force majeure and
security reasons, and passengers fly with another airline.
Miles may be redeemed for the following products or services:
• For Air Europa flights.
• For flights operated by SkyTeam Alliance airlines.
• For flights operated by airlines associated with the Suma programme.
• For products or services offered by non-airline partners of the Air Europa Suma programme.
Awards shall be issued subject to identification of the Air Europa Suma member and sufficient balance in their Miles account.
Only Air Europa Suma customers can redeem Miles, even if a third party is the beneficiary of the
Miles.
It is possible to combine money with accumulated Miles for redemption of rewards in Air Europa
tickets.
Any unauthorised use of the Miles shall constitute a breach of these Terms and Conditions.
Air Europa Suma members should check the Miles table regularly when redeeming Miles for
awards. Air Europa and partner companies affiliated with the Programme reserve the right to
modify this table at any time, without the need to give any prior notice. However, they undertake
to provide details of any modifications to the terms and conditions of products and services on
www.aireuropa.com.
Miles can only be redeemed by the Suma customer, although the services requested can be used
by the customer themselves or by a person they explicitly designate. Air Europa Suma reserves
the right to carry out checks to ensure compliance with this condition.
Flight reservations and tickets issued charged to Miles must be made on www.aireuropa.com or
by calling the Air Europa Suma Customer Service Centre on 911 360 200. The number of Miles
required to purchase the Air Europa ticket is subject to current fares at any given time. Air Europa
reserves the right to modify this sale process at any time, without prior notice.
The number of Miles required to obtain an Air Europa ticket in exchange for Miles may vary based
on the age of the person named on the ticket.
Resident and/or large family discounts are not compatible with payment in Suma Miles.
For routes eligible for resident discounts, you can use your Suma Miles as long as they are not
combined with the discount, by selecting the "Use my Miles" button.
Children under two years old shall be charged 10% of the adult Miles rate. Children between the
ages of two and twelve years old shall obtain the same discount as established for public ticket
sales, subject to the selected route and airfare.
The issuance of tickets in exchange for Miles is subject to the existence of sufficient balance in the
Air Europa Suma member's account and seat availability. There are no date restrictions for the use
of Miles. This type of ticket must always be confirmed. Stand-by tickets are not permitted.
The possibility of refunds and changes to the date and route of tickets issued with mixed payment
will depend on whether the booking class permits it.
Award tickets (issued in class X or O) are non-refundable and only allow date and time changes up
to 2 hours before the flight departure.
If a Suma member is denied boarding, the same regulations apply to this type of ticket as standard
tickets.
Beneficiaries of tickets issued in exchange for Suma Miles must identify themselves at airport
ticket offices by Air Europa staff when required.
Air Europa Suma members are required to pay all corresponding airport taxes, duties, public
charges required and/or payable at airports, in addition to administration fees and other
applicable costs, charges or expenses resulting from operations charged to their Miles account.
Tickets charged to Miles are NON-refundable and will not be valid for earning Miles, nor will the
flight be counted towards level review.
Tickets issued in exchange for Air Europa Suma Miles are subject to the General Conditions of
Carriage of the airline and other internal regulations.
Services obtained in exchange for Miles may be issued in the name of a person designated by the
Air Europa Suma member. The user of the service does not necessarily have to be an Air Europa
Suma member.
Air Europa Suma members should check the Miles table before redeeming them for airline and
non-airline services.
Air Europa reserves the right to modify this table at any time, in which case the most recent
modification date shall be indicated in the Air Europa Suma section of the Air Europa website.
The services eligible for redeeming Suma Miles are available for flights operated by airlines
affiliated with the Programme and other products or services included in the Air Europa Suma
Programme.
Booking confirmation for any service is subject to the existence of sufficient balance in the Air
Europa Suma member's account and seat/service availability. There are typically no date
restrictions for the use of services.
However, any date restrictions shall be indicated in detail.
Services provided in exchange for Miles shall be confirmed on the date of issue. Bookings may not
be made for stand-by tickets or tickets to be confirmed after the date of issue.
The services booked in exchange for Miles are non-refundable and non-exchangeable.
Beneficiaries of services provided in exchange for Suma Miles must identify themselves at airport
ticket offices by Air Europa staff when required.
Air Europa reserves the right to cancel the Suma Programme and modify the terms and conditions
at any time, without prior notice. Cancellation of the Suma Programme will not entitle Air Europa
Suma members to any form of rights or compensation. Under no circumstances shall Air Europa
be held liable for any damages or losses arising from the cancellation or modification of the Suma
Programme.
If Air Europa cancels the Air Europa Suma Programme, Air Europa Suma customers shall be
entitled to redeem the existing Miles in their account within three months. The Miles will expire
after this time.
Air Europa is not liable for the inability to operate the Air Europa Suma Programme due to legal
reasons or force majeure.
Only individuals can become members of the Suma Programme, regardless of their nationality and
provided that they comply with the Suma registration requirements.
The liability of the Suma Programme and Air Europa is limited to crediting the corresponding
number of Miles to each Suma member’s account, pursuant to the regulations for earning and
redeeming Miles in accordance with these Terms and Conditions.
Under no circumstances shall Air Europa or the Air Europa Suma Programme be liable for:
• Damages, losses or harm of any nature (including legal costs and lawyer's fees) arising from
any form of claim, if for technical reasons or in accordance with the relevant legislation in
each case, there are prohibitions, limitations or restrictions whereby the Programme
cannot provide all the planned services.
• Claims of any type arising directly or indirectly from contractual or non-contractual
relationships between Suma members and Programme partners, for the use/purchase of
services/products provided by these companies, regardless of whether the relationship is
related to an operation involving the earning or redemption of Suma Miles.
• Any potential case of fraud or identity theft related to the accumulation, redemption, or
management of Suma Miles is the responsibility of the customer. Customers are
responsible for protecting their account credentials and must immediately report any
suspicious activity to Air Europa Suma by calling 911 360 200.
Air Europa Suma reserves the right to conduct checks on participants' accounts at any time
without prior notice, with particular attention to the correct earning of Miles, their use, and the
use of Rewards based on Air Europa Suma services or services from associated Partners in
accordance with these Terms and Conditions. Furthermore, Air Europa Suma reserves the right to
claim damages caused by misuse of the card, Miles, or Rewards.
Air Europa Suma reserves the right to exclude members from the Programme, cancel cards, and
cancel any accumulated Miles that have not been redeemed at the time of exclusion notification,
as well as cancel previously obtained Rewards that have not yet been used, if participants do not
comply with all of these Terms and Conditions or if their conduct does not conform to the
legislation, the Airline's or Partner Airlines' General Conditions of Carriage, or more generally, any
other applicable regulations, provisions, or actions that could cause damage to the Programme or
its collaborators.
The Programme also has the right to suspend a participant's membership if there is objective
evidence, while taking the necessary time to investigate the case. While the investigation is
ongoing, the member in question will not be able to use Miles or enjoy the benefits and services
associated with the Programme.
Air Europa Suma shall be responsible to Air Europa for any malicious or fraudulent activity that
affects the use of the Programme, as well as for any claims of any kind arising, directly or
indirectly, from breaching any of these Terms and Conditions. In these circumstances, Air Europa
may report, demand compensation for damages and/or exclude from the Air Europa Suma
Programme any member that fails to comply with these Terms and Conditions.
These General Terms and Conditions shall be regulated, implemented and enforced in accordance
with Spanish law.
For all matters arising from the interpretation and application of these General Terms and
Conditions, the parties, expressly waiving all other jurisdiction to which they may have recourse,
hereby submit themselves to the jurisdiction of the courts and tribunals of Palma de Mallorca.
All personal data shall be processed by Air Europa in accordance with the provisions of our Privacy
Policy.
We likewise inform you that by exchanging points accumulated in the Air Europa Suma Loyalty
Programme for services provided by different Partners, which at all times form part of the
Programme, your data will be sent to the Partner of your choice, and, by this selfsame action, you
accept the terms of service established by the Partner.
For participants under the age of 18 in the Air Europa Suma Loyalty Programme, parents and/or
legal guardians must expressly authorise the taking and processing of their child's personal data
for the purposes described above. The processing of personal data is only possible if Air Europa
Suma receives the present declaration by e-mail, duly filled in and signed by the minor's parent or
legal guardian and accompanied by a copy of the national identity card (DNI) of the parent or legal
guardian, as well as the Family Book or similar document certifying legal representation. All
required documentation must be sent to suma@air-europa.com
Failure to provide a copy of these documents together with the declaration will result in the
exclusion of the minor from the Air Europa Suma loyalty Programme.
The cardholder is duly informed and agrees that companies affiliated with the Air Europa Suma
loyalty Programme, in their role as data processors, may process any given personal data to
develop different commercial agreements that Air Europa has entered into with these third parties
for the benefit of the partners of the Air Europa Suma loyalty Programme and to ensure the
proper rendering of services inherent therein. The companies with which Air Europa Suma has
commercial agreements that collaborate with this Loyalty Programme can be consulted in Our
Partners.
Date on which the general terms and conditions of Air Europa Suma were updated: 16/01/2025
