Online dispute resolution

In case of the Air Europa response is not satisfactory to the customer and if the passenger would like their request to be further processed, can contact for free the consumer mediation association AME CONSO. You can find its contact details and admission  requirements at Accueil - AME Médiation de la consommation or contact by post mail to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS, FRANCE.

In accordance with (EU) Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, we hereby inform you of the existence of a European platform for resolving online disputes that facilitates the out-of-court resolution of these disputes for contracts also concluded online between EU resident passengers and the airline in an independent, impartial, transparent, efficient and fair manner.

The platform is an interactive and multi-lingual website, http://ec.europa.eu/odr, which will provide, free of charge, a single access point for EU resident passengers and the airline for the out-of-court resolution of contractual disputes arising from online air carriage contracts.

Air Europa does not participate in this programme at this time and is not subscribed to an Alternative Consumer Dispute Resolution entity unless it is required by the current regulations of an EU Member State.

We also inform the customer that they can address their claim to the company through this web form.

Email address: relacionesconclientes@air-europa.com