Terms and Conditions

Buying a ticket on the website aireuropa.com or on the different mobile applications implies the formalisation of a contract of carriage. This contract includes a series of general conditions, which are detailed below.

Conditions of carriage

Tickets are subject to the following conditions of carriage.
Booking conditions

The fare conditions vary depending on the booking class purchased.
Passenger rights

Passenger rights in the EU are regulated by European Regulation (EC) 261/2004.
Ticket conditions

The ticket is the contract of carriage for the passenger and baggage.
General terms of use

Duties and rights of the user and the company.
Privacy policy

All information on the protection and conservation of your personal data.
Cookies policy

We collect a variety of data to improve and customise your user experience.

Online dispute resolution

Dispute resolution platform for all passengers residing in the EU.
Compatible web browsers

All our services have been developed for optimum performance.
Air Europa SUMA Visa

Earn SUMA Miles when you purchase your trips thanks to the Air Europa SUMA VISA.
Air Europa SUMA conditions

Air Europa SUMA is our way of thanking you for your loyalty.

Agency booking policy

Access information on best practices and rules regarding bookings between Air Europa and agencies.
ADMs Policy

The following is the new ADMs (Agent Debit Memo) policy.
Conditions for groups

Click below for more information on our Terms and Conditions for Groups.

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