Booking conditions

The fare conditions vary depending on the booking class purchased. These include the changes and refund policy, as well as the purchase of additional services. See them below.

General conditions

  • It allows for one-way and round-trip flights.
  • Not all fares will be available on all flights.
  • The number of seats available on each flight will be determined by Air Europa alone.
  • The resident discount (Balearic or Canary Islands) will be applied for flights to and/or from the Balearic or Canary Islands (only for domestic destinations) and the resident discount in Ceuta or Melilla for flights to and/or from Melilla, Seville, Jerez or Málaga. Provided the ticket is in accordance with Royal Decree 1316/2001 - 1340/2007 on the treatment of subsidies for residents.
  • If you are a resident and the verification (via the Automatic Resident Accreditation System of the Ministry of Public Works) has not been successfully completed, you must present the necessary accreditation at check-in and at the boarding gate; if you cannot prove your status as a resident, you must purchase a new ticket.
  • Air Europa reserves the right to request the documentation that you have included in your booking in order to verify the authenticity of your data.
  • Due to increased airport security and in the interest of flight punctuality, beginning on 01 March 2006, the check-in deadline will be a minimum of 60 minutes before the scheduled departure for intercontinental flights and 45 minutes for all domestic and European flights.
  • To consult your baggage allowance, please go to our BAGGAGE section.

Instant payment

  • All sales, bookings and charges on a credit or debit card will be carried out simultaneously.
     

Payment by transfer

  • The ticket will be issued after verifying the charge.
  • No additional charge will be made.
  • Transfer expenses will be borne by the payer.
  • Only the booking reference should be entered as the reason for the transfer.
  • The customer must send an email or fax confirming the transfer.
  • After checking that the payment has been made under the established and accepted terms, the ticket will be issued.

 

Additional payment information

  • It may be requested from you at any time for security reasons.
  • Panamanian or foreign nationals residing in the country, aged fifty-five or over (women); or aged sixty (men); and all retired people and pensioners can enjoy benefits related to flight fares.
     
  • The customer's documents must be verified in order to benefit from such discounts, and as such these reservations cannot be made on the website. Reservations must be made in person at the booking office in Torres de las Américas, located on Calle Punta Darién, Punta Pacífico PB, Local 30, Panama City, providing all necessary documentation.

CONDITIONS

The use of any service is personal and non-transferable.

 

CHANGES

The extra services purchased do not allow changes except in the following circumstances:

  • If a change is made by Air Europa, a change will be allowed at no cost for a service equivalent to the one purchased, or of a lower category if one with the same characteristics is not available.

 

REFUNDS

The services purchased are not refundable except in the following circumstances:

  • If a change is made by Air Europa and the service cannot be provided under the original conditions.
  • Refunds will always be issued using the same payment method that was used to make the purchase.

Passengers who are not successfully verified through the Automatic Resident Accreditation System of the Spanish Ministry of Public Works must prove their residence status with one of the following documents:

The residence certificate must be issued according to the form defined in Annex I of Royal Decree 1316/2001, also known as the "travel certificate". This certificate is valid for six months.

 

Spanish residents

  • These must present the residence certificate issued by the city government, accompanied by their national ID or passport as an identification document. Spanish citizens under 14 years of age who do not have a national ID will only have to present the residence certificate issued by the city government. If you are resident of Ceuta or Melilla, you can benefit from this discount on flights to/from Seville, Málaga or Jerez, combined with carriage by sea to Ceuta, presenting, in addition to the resident accreditation, the ticket for carriage by sea.
  • Members of parliament or senators: credentials certifying the status of a member of parliament or senator.

 

Foreign residents

  • These must be EU citizens (Germany, Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Greece, Slovakia, Slovenia, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the United Kingdom, the Czech Republic and Sweden) or citizens of signatory countries of the European Economic Area agreement: Norway, Iceland, Liechtenstein and Switzerland. These must present the residence certificate issued by the city government, accompanied by their national ID or passport as an identification document.
  • Non-EU citizens: Certificado de Empadronamiento para Viaje (Municipal Registration Certificate for Travel) issued by the city government, together with the Spanish resident card, stating the family situation of the EU citizen, or the long term or permanent residence.
  • In all cases, Spanish or foreign nationals must display the accreditation at check-in desks, as well as at the boarding gate, otherwise they will not be able to use the ticket with the discount applied and must purchase a new ticket.
  • These documents will only be effective for the purpose of accrediting their residence, when they are in force.

See terms and fees here. 

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INFORMATION ON ONLINE CHECK-IN

Online check-in

To check in online, you must enter:

  • Booking reference or ticket number.
  • The first surname of the passenger who wishes to check in. If it has 4 letters or fewer, the second surname must be added.
Know more
MANAGE YOUR BOOKING

Flight change

Air Europa has an online flight change system for you to use.

Know more
FLIGHT INFO

Flight status

Check the status of your flight by inserting the origin/destination or the flight number.

Know more
Frequently Asked Questions

You can exchange the VOUCHER by contacting our customer service and providing the following details:

  • Locator
  • Voucher No.
  • Holder
  • Amount

We also offer the option to redeem them online at www.aireuropa.com

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You can check the VOUCHER usage details here.

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The possibility and cost of changing the route or date of a flight depend on the flight change terms and conditions of the fare selected at the time of purchase. You can check them in  FARE TERMS AND CONDITIONS

You can change the date and time of your flight via MANAGE YOUR BOOKING.

You cannot make the change online if:

  • You have already made changes to your flight before.
  • If the flight has already been checked in.
  • If the reservation has been paid with "Air Europa SUMA" Miles.
  • If the reservation is "Multicity" (with three or more flight segments with different origin/destination).

To book, please contact us through our Customer Service, Facebook or Twitter. Alternatively, please contact your travel agent.

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If you wish to confirm or reconfirm your flights, you can contact us through one of the following means, by providing us with your reference number or ticket number: 

  • Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
  • Twitter. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
  • 24-hour Helpline.
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Tickets issued by Air Europa are non-transferable. Therefore, the name of a ticket holder cannot be changed. 

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You can take the return flight, even if you were unable to make the outbound flight. To do this, you must call our Customer Service team as soon as possible, or contact us through Facebook or Twitter to let us know you will be using the ticket. 

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If you do not receive the booking confirmation email or do not have the booking reference, please call our Customer Service Customer or send us a private message via Facebook or Twitter indicating your booking information (including passenger names and surnames, the email address used to book, and the selected route and dates). 

We recommend you also check your spam folder.

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  • Booking Reference: This is a combination of letters and numbers associated with your booking. The booking reference or booking code used by Air Europa contains 6 characters.
  • Ticket number: number consisting of 13 digits. It always starts with 996 followed by 10 digits.

Here are some examples of valid booking references and ticket numbers:

  • 69PFS7
  • Z9PFS7
  • 9960003469672
  • 9961234567890
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If you have made a spelling mistake when entering the name or surname(s) of a passenger, we strongly recommend that you contact us to correct the error through one of the following channels:

  • Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
  • Twitter. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
  • SUMA telephone. Office hours: 09:00 to 21:00 (Monday to Friday) and 09:00 to 14:00 (Saturday).
  • 24-hour Helpline.

Free rectification.

 Air Europa tickets are nominative and non-transferable.

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You can add your booking by visiting the Add Booking section.

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You can review your booking information in the manage your booking section.

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AIR EUROPA CUSTOMERS

  • Free seat reservation, exclusive check-in counters, priority baggage claim, etc. These are some of multiple advantages of upgrading to business class!
  • The possibility of upgrading depends on the terms and conditions of the selected airfare.
  • To book, please contact us through our Customer Service, Facebook or Twitter. 

AIR EUROPA SUMA 

If you have purchased an economy class ticket, you can upgrade to Business for a very special price, from €250 per leg. Air Europa SUMA also gives you the option to upgrade by redeeming SUMA Miles by calling 911 360 200.

SUMA Platinum members can get exclusive upgrades to business class:

UPGRADE TO BUSINESS SHORT AND MEDIUM-HAUL FLIGHTS LONG-HAUL FLIGHTS
Subject to availability Yes Yes
Annual upgrades available Unlimited Two per card validity period
Must be requested No Yes, up to 24 h. before the flight by calling 911 360 200
Confirmation At the departure gate At the departure gate
Service priority By order of check-in By order of check-in
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Search for the best fare just for you:

You can see the terms and conditions of your fare in the following sections:

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Air Europa offers different rates and services to adapt to the needs of passengers. 

Check our rates and conditions here.

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You can update your booking email by contacting us through the following channels: 

  • Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 08:00 to 22:00 (Saturday, Sunday, and public and bank holidays).
  • Twitter. Office hours: 07:00 to 24:00 (Monday to Friday) and 08:00 to 22:00 (Saturday, Sunday, and public and bank holidays).
  • 24-hour Helpline.
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Air Europa customers can purchase the Change Option for domestic flights.

WHAT DOES THE CHANGE OPTION LET YOU DO?

  • You can change your flight once up to 2 hours before your flight departure time with no administration costs or penalty fees.
  • If there are no seats available in the same cabin class, you must pay the difference.
  • The Change Option may be used for the outbound and return flight provided that the request is made in the same telephone call.
  • You can change the flight date and route.

GENERAL TERMS AND CONDITIONS

  • The Change Option can only be selected when completing your booking or on the same day of the purchase.
  • The amount payable is per passenger.
  • The Change Option can only be selected for airfares that include changes with penalty fees. However, it can also be included in the no-baggage fare (Lite), even if it does not permit changes.
  • It is non-refundable.
  • The Change Option cannot be purchased for interisland flights.
  • The Change Option can be purchased through our direct sales channels: Web Air Europa, Air Europa Customer Helpline, and Web Falcon Viajes.
  • To use the Change Option, please contact us through our Customer Service, Facebook or Twitter.

PRICE

This product costs:

  • €15
  • 12 GBP
  • 19 USD
  • 160 ARS
  • 12,000 CLP
  • 50 BRL
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 The Air Europa pilots' strike has been called for 1, 2, 4 and 5 May 2023. To find out which flights are affected visit this page.

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Several routes are affected by the Air Europa pilots' strike on 1, 2, 4 and 5 May 2023. To find out which flights are affected visit this page. 

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  • Change in your same cabin to fly within 30 days after the date of your original flight. To do so,  please contact your point of sale or our Air Europa Customer Service.
  • VOUCHER: If you do not know on which date to travel, we offer you the possibility of saving the amount of the ticket to use it as credit for a future purchase (valid for any destination operated by Air Europa). To do so, please contact your point of sale or Request your Voucher here. 
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